1. General Provisions
1.1. Subject of General Provisions
1.1.1. The current General Provisions arrange the relation between “TEACS” Ltd., entered in the Commercial Register at the Registry Agency with the UIC 205858617, with registered office and address of management: Shumen 9700, Nancho Popovich 15 as a creator and owner of AMOSYS software, named shortly “TEACS” in the text below and from the other side are the users of the AMOSYS software, which are named shortly “Clients”.
1.1.2. The current General Provisions have binding arrangement between you as a user of the AMOSYS software and “TEACS” Ltd. By using the software provided by TEACS, you declare that you are familiar with these general terms and conditions and agree to abide by them.
1.1.3. TEACS provides for use the software developed by it under conditions, terms and prices according to the tariff plan chosen by the client, information about which is published on the website of AMOSYS software, which is wwww.amosys.eu
1.1.4. The AMOSYS software and the services provided by „TEACS“ Ltd. are aimed to provide an environment for the exchange of information between dentists, regardless of the form of organization of their activities, and dental laboratories, as well as sending, receiving and tracking the execution of orders which are associate with the production of medical supplies.
1.1.5. AMOSYS users undertake to use the software in good faith and through undamaged technical devices that meet the required security standards.
1.1.6. TEACS is not responsible for the completeness and accuracy of the data entered and stored by the customers in the software. TEACS is not liable for damages incurred in connection with content which is uploaded by the customers, as well as for the use of the software for purposes other than those specified in these General Terms and Conditions.
1.1.7. These general terms and conditions apply insofar as there are no individual agreements reached between the parties.
Throughout the time when TEACS is expanding the functionality of the software and the scope of services, these general terms and conditions will be expanded and supplemented.
Acceptance of these general terms and conditions or the provision of individual arrangements on all issues listed below is a mandatory prerequisite for using the software and services of “TEACS” Ltd.
1.2. Client and authorized user
1.2.1. The right to use AMOSYS software and, respectively, access to the specialized services of TEACS is granted to dentists through the medical establishments registered by them and to dental laboratories. Due to the specialized nature of the services, the software and the services are provided only to individuals and legal entities that have the appropriate registration or license for an activity in accordance with the requirements of the Medical Establishments Act and other applicable regulations.
1.2.2. TEACS provides one or more accounts with a username and password. These profiles are used by the client through his legal representatives or his employees. The customer is not allowed to provide profiles to third parties who do not meet these requirements
1.2.3. TEACS may request documents from the client to establish the circumstances under the previous points.
1.2.4. In case of suspicion of violation of item 1.2.1. or 1.2.2. access to TEACS software and services may be suspended until the case is clarified.
1.3. Main obligations of TEACS
1.3.1. TEACS provides access to the AMOSYS software in order to provide an environment for the exchange of orders for medical supplies for the purposes of dental medicine.
1.3.2. TEACS guarantees delivery of the messages within the limits provided in these General Terms and Conditions.
1.3.3. TEACS guarantees the functioning of the system and its technical support in real time.
1.3.4. TEACS guarantees traceability of the actions performed by each user profile.
1.3.5. TEACS provides data recovery to the previous state, except in cases where this data has been duly deleted in accordance with these general conditions.
1.3.6. TEACS is not responsible for non-fulfillment of obligations under these general conditions in the following cases:
188.8.131.52 Violation of the security of accounts for which TEACS has not been duly notified, as well as for actions of these accounts until their proper blocking after notification by the client;
184.108.40.206. Incompatibility of the software with the devices used by the customer, including due to the use of obsolete operating systems or incompatible applications.
220.127.116.11. Intentional actions of the customer, authorized persons or other third parties including those who have gained unauthorized access to user profiles;
18.104.22.168. Problems, interruptions or interruptions of the technical infrastructure – including Internet providers, power supply, problems with terminal or intermediate devices, etc.
22.214.171.124. Inaccurate or incomplete input of information by the client or authorized users.
126.96.36.199. Failure to resolve problems due to lack of information provided by the customer for such in violation of these General Terms.
188.8.131.52. Temporary suspension of the provided service or denial of access to the client’s profile for the period until the circumstances are clearly established which persons have the right to access, including in case of an attempt to change contact details or suspicion of unauthorized access.
184.108.40.206 Impossibility to establish which persons have the right to access the client’s profile due to incomplete information specified when creating this profile.
2. Concluding a contract for the use of AMOSYS software
2.1. The customer can request to use AMOSYS software in one of the following ways:
2.1.1. By filling out an request form for the use of software on the TEACS website www.teacs.eu/zayavka or on the AMOSYS website www.amosys.eu/en/request-for-use/
– The customer fills in an request form for the use of AMOSYS software, noting the desired subscription, including other parameters that are subject to specification, if any (eg deadline, start date, etc.) and enters his data in connection with his stated desire to conclude a contract for the use of the software (names, e-mail address).
– An e-mail is sent to the e-mail address specified by the client to confirm the conclusion of the contract and the present general conditions.
– In case the customer does not agree with the general conditions or the policy for personal data protection, for TEACS there will be an impossibility to provide for use the software, as well as to successfully complete the order. Therefore, in these cases a contract can be concluded only in accordance with the following in items 2.1.2 and 2.1.3. opportunities.
– The contract for the use of the software between the client and TEACS is considered concluded from the moment of receiving the confirmation for successfully completed order at the e-mail address indicated by the client.
2.1.2. By filling in an application for using the software and sending it to an e-mail address or physically sending it to the TEACS address. The order is considered successfully completed the moment the request is confirmed by TEACS in writing, including by sending a confirmation email.
2.1.3. By concluding a contract for the use of the software between the client and TEACS after negotiations;
2.2. After concluding the contract for the use of AMOSYS software, TEACS grants the customer the rights of a registered user by sending him a password to access the software. The client identifies himself in front of TEACS with a username and password, which should be used only by him. TEACS is not responsible for access to information by third parties who knew this password, whether with or without the knowledge and consent of the customer.
2.3. In case of forgotten password, the client can recover it via the e-mail address under item 2.4. of these general conditions.
2.4. The main way of communication in relation with the use of the software is through the e-mail address specified by the client. It is the customer’s responsibility to provide a valid email address to which he has access. In case of change of the e-mail address, the client is obliged to notify TEACS. Until the receiving of the notification for changed e-mail address, all e-mails sent to the initial e-mail address are considered received by the customer.
2.5. The client can send all notifications, inquiries and other documents to TEACS to the following e-mail addresses:
- Customer service: contact [@] amosys.eu
- Technical support: support [@] amosys.eu
- Misuse: admin [@] amosys.eu
2.6. Regardless of the manner of execution of the order, there is a valid contract for the use of software between the client and TEACS, an integral part of which are the current general conditions, after the successful finalization of the order.
3. License to use AMOSYS software
3.1. For the period determined by the subscription plan, the client and the users authorized by him may use the AMOSYS software for the purposes specified in item 1 above.
3.2. The software is web-based, accessed through the client’s devices, but does not run entirely on them. The software aims to provide an environment for communication between different entities, respectively it cannot be used entirely by an individual, nor can it be performed offline
3.3. Software maintenance and upgrades are the responsibility of TEACS.
3.4. In view of the above, the user has the right to use the software through the official portal of TEACS, to download to their devices the provided parts of the program code, to execute them, to display them on the screen.
3.5. The client cannot download the program code of the software as a whole, nor the parts of it that are not provided for this purpose. The customer cannot record, transmit, store or use those parts of the program code that are not explicitly provided by TEACS.
3.6. The client cannot process, change, translate into another state the program code of the software in any part of it. All actions for maintenance and upgrade of the software are performed by the TEACS team.
3.7. Unless otherwise agreed in these General Terms and Conditions or another document signed by TEACS and the customer, it is assumed that the license does not include any rights not explicitly listed above. If the customer accepts that he needs additional rights in connection with the use of the software, then such are agreed individually.
3.8. TEACS reserves the right to suspend access to the software in case of suspicion of violation of the granted right of use, committed through accounts registered for a client.
3.9. In case of doubt whether a certain way of use of the software is allowed, the client agrees with TEACS before taking action in this regard. The client undertakes not to take actions that are not agreed in this way, if they are not explicitly agreed with TEACS.
4.1 The software is provided for use after payment of the specified subscription fee according to the tariff plan selected by the client;
4.2 Payments are made on a specific date of the month. Any delay in payment without notice on your part will result in a 7-day notification under item 6.1. and respectively termination of access to the software under item 7.2.
4.3. Payments for the services are made in the following ways: by bank transfer to the specified bank accounts of “TEACS” Ltd.
Bank: Unicredit Bulbank
4.4. The customer undertakes to pay every month for the use of the software, unless he has prepaid for a longer period of time;
4.5 The Client undertakes to comply with the period according to the applicable tariff plan;
4.6. TEX is not responsible for the integrity of the information of any customer who has not paid for the use of the software at the agreed time, as a result of which access to the software has been suspended;
4.7 The customer agrees to pay all fees to access the full information about the software.
5. Termination of the contract for the use of the software
5.1The use of the software is terminated and the contract concluded between the parties is considered terminated in the following cases:
5.1.1. Upon expiration of the specified term for use of the software;
5.1.2. By mutual agreement of the parties, expressed in writing;
5.1.3. In the cases under item 7.2 .;
5.1.4. In case there is no agreed term for the use of the software, the client can terminate the service at any time by sending a notification email to office [@] amosys.eu
The contract is considered terminated from the moment of receiving a written confirmation from TEACS to the client by email. In this case, the customer pays the amounts due for the use of the software until the termination of the contract.
5.1.5. In case of systematic non-compliance with the General Terms and Conditions.
5.1.6. In case of non-compliance of the General Terms and Conditions, which lead to a risk for the operation of the software and related systems, constitute a violation of the license agreement or lead to a risk of unauthorized use of the software by third parties.
5.2. TEACS is not responsible for:
5.2.1. damages caused by the client to third parties;
5.2.2. for security breaches caused by the technical devices used by the customer.
5.2.3. all cases of limited or suspended access to the software, when this is due to non-provision or inaccurate / delayed provision of information by the client, as well as non-compliance with these general conditions or rules and procedures specified in other documents related to the use of software.
5.2.4. errors in the entered data, as well as for damages suffered by the client or third parties, which are not due to culpable conduct of TEACS.
6. Suspension of access to the software due to unpaid amounts due
6.1. In case the client does not pay the price due for the use of the software in time, a notification is sent to him that he should pay his obligations within 7 days, after which the access to the software will be suspended.
6.2 TEACS is not responsible for the integrity of the information of any customer who has not paid for the use of the software within the agreed period, as a result of which the use of the software has been terminated;
7. Renewal of the use of the software after the expiration of the initial term or in case of non-compliance under item 6
7.1. TEACS temporarily suspends the use of the software to a client who does not pay for the renewal of use within 7 days after the expiration of the initial term or in case of non-compliance under item 6.
7.2. If payment is not received within 14 days after the suspension of access to the software, the contract is terminated and the data is irrevocably deleted according to item 12.
7.3. Reactivation of a deleted account can be done after payment of the respective fee for renewal of access for use of the software, as the deleted account is activated without containing the old data of the registered user. The user’s information can be recovered from a backup, if available, and TEACS is not responsible for providing such a backup.
8. Amendments to Terms and Conditions
8.1. Insofar as the software developed by “TEACS” Ltd. is subject to continuous modification in order to meet the needs of customers, as well as in connection with legislative changes, these General Terms and Conditions may be changed unilaterally by “TEACS” Ltd.
8.2. If there are any changes to the General Terms and Conditions, TEACS brings these changes to the notice of customers by publishing them on the website https://amosys.eu/en/general-terms/ and by sending them to the e-mail address specified by the customer within 7 days of the change. .8.3. In case the client does not object to the changes in the General Terms and Conditions within 7 days of receiving the notice under item 8.2, he is considered bound by them.
If he does not agree with the amendments to the General Terms and Conditions and files an objection within the term under item 8.3, the client has the right to continue to perform the contract for use of the software under the General Terms and Conditions in force before the change for which the use of the software has been agreed or prepaid at the time of the change.
10. Basic obligations of the client when using the software
10.1.Customer may not use AMOSYS software to perform the following actions:
10.1.1. To break the law or to help third parties to do so by using AMOSYS software;
10.1.2. To threaten or encourage the commission of violence or harm to a third party;
10.1.3. Store viruses or anything that could disrupt the operation of other computers;
10.1.4. Make software changes;
10.1.5. Make copies or access the program code of the software;
10.2. Risking the software against malicious attacks, as well as violating network security, is strictly prohibited and will result in the immediate cessation of use of the software and / or notification to the authorities. Clients are responsible for the serviceability and security of the technical means and devices used to access the software, including the provided user profiles and their passwords.
10.3. The customer undertakes not to use the software to store files that are not related to the order data for the manufacture of medical supplies.
10.4. The Client undertakes to notify TEACS immediately in case of breach of the security of the used technical means and devices for access to the software, including the provided user profiles and their passwords.
The notification must contain information about the affected accounts. TEACS reserves the right to suspend access to the entire account until the persons authorized to use it have been clarified.
10.5. The client undertakes to notify TEACS of any problems with the operation of the software as soon as possible.
10.6. The client is obliged to notify TEACS immediately in case of change of address, e-mail address or other means of contact indicated to TECS. TEACS reserves the right to request additional information to determine which persons are authorized to access the client’s account.
11. Rules for the content stored on the software by customers
11.1. AMOSYS software allows our customers to store information about orders placed between them for the manufacture of medical devices. The software provides an environment for exchanging data related to orders. We do not exercise direct control over the content uploaded by users or their activities.
11.2. We do not review or optimize the content that our customers store or upload to the software.
11.3. The software only provides storage of order information uploaded by registered users, so TEACS is not responsible for the content of the stored information.
11.4. If TEACS is notified that specific information is related to illegal activity, then access to this information will be blocked until the case is clarified and TEACS will immediately inform the client. The Client undertakes to assist TEACS by providing documents and information to ensure compliance with the law and the General Terms and Conditions.
11.5. In any case, TEACS cannot resolve legal disputes regarding the existence of illegal activity, and these issues must be settled between the respective client and the person who claims that there is illegal activity.
11.6 Except in the cases under item 4 above, TEACS reserves the right to block access to the software when there is a suspicion of illegal activity.
11.7. The blocked data remain to be stored at TEACS, insofar as the prerequisites under item 12 for their deletion are not present.
11.8. TEACS is not responsible for damages suffered by the customer or third parties in connection with blocking access to the software when there is a notification or suspicion of illegal activity;
12. Deletion of the stored information in the software
12.1 TEACS deletes the information stored under the respective contract after its termination, unless otherwise provided.
12.2 Information may also be deleted when it is blocked under item 11 of these General Terms and Conditions, when the client has not provided evidence that he is not carrying out the alleged illegal activity.
12.3. Before deleting the information, TEACS sends a notification to the client about the forthcoming deletion 7 days in advance in order to ensure the possibility for the information to be stored by the client.
12.4. Information may be deleted immediately, without following the procedure under item 12.3, in the following cases:
12.4.1 when ordered by an official source;
12.4.2. when the information endangers the security of the data contained in the software;
12.4.3. when the immediate deletion of the information is the only way for TEACS to fulfill its legal obligation.
12.5. TEACS is not liable for damages from deletion of information in cases where:
12.5.1 any indirect or incidental damage – loss of information due to use of the software by a customer or third parties or,
12.5.2 any loss of information due to termination of the contract for the use of the software.
12.6. TEACS stores data on exchanged orders, including customer, recipient, lead time, price, etc. This data is stored in order to ensure the functionality of the system and for the purposes of fulfilling our obligations to our customers. Upon termination of the contract for the use of software and provision of services, this data may be deleted, as long as it does not affect our other customers and we do not need to prove the fulfillment of our obligations under a regulation or contract.
13. Protection of personal data
13.1.1 All personal data provided to TEACS has been collected lawfully.
13.1.2.The Client has the right to provide this personal data and has notified the relevant individuals that their data will be provided to TEACS for the purposes of the services provided.
13.1.3. The Client will assist these persons in exercising their rights related to the performance of the contract.
13.2. As a user of the software, the client stores other people’s personal data. With regard to personal data of third parties, TEACS will act as a processor of personal data and will comply with the following operating standards.
13.3. AMOSYS software will only store the data you upload, without TEACS accessing or organizing, modifying or otherwise processing it. The specified data may be deleted in accordance with the provisions of these General Conditions.
13.4. AMOSYS software will store the data uploaded by you only for the purposes of the implementation of this contract, as well as for the fulfillment of the legal obligations of TEACS, if such are related to the specific data.
13.5. TEACS undertakes to certify the compliance of technical and organizational measures by appropriate means, as well as to provide the client with all the information necessary to prove the fulfillment of its obligations as a processor of personal data.
13.6. The data will not be stored or otherwise processed outside the European Economic Area (“EEA”) without the prior consent of the client.
13.7. The customer is informed that TEACS uses the services of persons who provide technical support for the software.
13.8. TEACS processes personal data only for the purposes of the software use agreement. When processing personal data, TEACS undertakes to follow the client’s instructions, as long as these instructions are in accordance with the contract, do not contradict the law and will not affect the security of other data processed by TEACS outside the contract. In these cases TEACS notifies the customer of the refusal to follow the relevant instruction.
13.9. If TEACS is required by law to process the data in a manner that deviates from the provisions of these General Terms and Conditions, it will notify the customer no later than 14 days before the start of processing, including notification of the resulting changes, insofar as this is not prohibited by law. The customer has the right to object in writing against the start of processing by the date specified in the notification, which must be at least 7 days after receipt of the notification.
13.10. TEACS undertakes to entrust the processing of data only to employees who have undertaken to protect their confidentiality. The obligation of confidentiality of these persons ensures that they will comply with all technical and organizational measures applied by TEACS for personal data protection and will remain in force even after their obligations have been terminated and they have left the work of TEACS.
13.11. TEACS undertakes to take appropriate technical and organizational measures to ensure a level of protection that is proportionate to the risk, taking into account the relevant state of the technique, implementation costs, type, scope, circumstances and purpose of processing, the likelihood of occurrence and the seriousness of the risk to the rights and freedoms of individuals. TEACS may propose the application of additional technical and organizational measures, when they are necessary, based on the development of technology and current threats to data security.
13.12. If the customer wishes to apply additional technical and organizational measures, these measures can be applied by TEACS in compliance with the relevant tariff plans.
13.13. If the parties cannot agree on the necessary technical and organizational measures, either party may terminate the contract for the use of the software with 1 month notice. In these cases, the amounts paid for usage to TEACS by the customer are not refundable.
13.14. TEACS ensures that appropriate technical and organizational conditions are in place to enable the customer to fulfill its obligations under data protection rules to provide information, to correct and delete data, to restrict data processing and to ensure data portability and any other obligations towards data subjects in relation to the processing of personal data within the specified time limits. In these cases, the identification of individuals depends on the customer, insofar as he enters their data into the software. TEACS is not responsible for the impossibility of an individual to be identified if the identification data is entered incompletely or inaccurately by the customer.
13.15. TEACS will assist the customer in fulfilling its obligations under the data protection rules to provide information, correct and delete data, limit data processing and ensure data portability and any other obligations towards data subjects in relation to the processing of personal data within the specified time limits, providing the necessary assistance within 14 calendar days of the relevant request from the client. If the necessary assistance is too complex to be provided within this period, TEACS will notify the client within the same period, and the deadline for the implementation of the necessary actions will be extended by up to 2 months.
13.16. TEACS undertakes to send to the client the requests received by him for the exercise of rights by persons who object in any way to the processing of their personal data, without undue delay.
13.17. TEACS agrees to assist the client in complying with the obligations related to the security of processing, notification of personal data breach to the supervisory authority and the relevant data subjects; data protection impact assessment and consultation with a supervisory authority, taking into account the type of processing and the information available to TEACS.
13.18. TEACS shall immediately notify the client if it becomes aware of a breach of the protection of personal data held by it, providing the client with all necessary information for this purpose, including a description of the nature of the breach, the categories and approximate number of data subjects concerned, and if possible, the measures taken to deal with the infringement and the measures taken to limit the damage caused by the infringement. When part of the information cannot be provided immediately, TEACS shall provide that part of the information which is already available to it and the rest when possible.
13.19. After the termination of the contract, TEACS deletes all personal data provided by the customer, in compliance with the rules of item 12. For other data provided by the customer, item 12.6 applies.